Know What People Want, and Make Things That Matter
Most products don't fail because they are hated. They fail because they get friend-zoned.
Companies spend a lot of effort and money on being well-liked. But being likable is not enough. The road to business hell is paved with the fully featured and well-liked products that no one wanted. "Failed to find a product-market fit" is what their tombstones say.
Our desires move us, they give our life direction and meaning. We do what we want, and we buy what we want. We are what we want.
And yet, as an industry, we don't ask people what they want often enough. There are no "psychology of desire" academic programs. No Chief Desire Officers. We survey people about their goals, tasks, needs, preferences, values, beliefs, and habits. But desire is a dirty word. Wanting is taboo.
I study what people want.
In my research, I show the human side of those who we often know only as consumers and users, patients and visitors, guests and subscribers, viewers and passengers. I reveal their memories and daydreams, desires and fears, thoughts and feelings, life goals and shopping lists.
Then, I use this knowledge to help companies make and market things people want.
Product Blueprint maps a path to consumers' heart and provide a foundation for informed product design.
Brand Compass delivers a guide to developing a complete brand system.
Creative Palette identifies advertising themes and elements that will help the brand break through the clutter and imprint the brand in viewers' minds.
Media Motive helps you find programming and content that matches the emotional wavelength of your brand.